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T&C's and Refund Policy


Hi, 

All the products I sell are made by hand - just my hand. Most of the items I sell are pre-made, then uploaded onto the website, however custom slots do come available - usually the 1st of every month!

Make to Order Items: 
Unless I have made a mistake with your order (wrong fabric or size) I do not accept refunds or exchanges.  These orders are exempt from the distance selling regulations in relation to 'change of mind'. This is because the item has been made especially for you i.e. I have received specific instruction from you. Please be mindful of this when you order and always check the size guide and current timescales. 
Make to Order Slots are limited and are usually released on the first of every month. 

Pre-Made Items:
In the unlikely event you should receive a faulty item it will be replaced at our costs. Please contact us within 14 days to arrange a return and exchange. 
Should you order the wrong size we will exchange the item. In this instance the buyer must pay the additional postage costs. Replacement items are subject to the 'made to order' turnaround period and subject to fabric stock. In the event that we no longer have that fabric available a full refund or alternative fabrics will be offered. 

Please note: returns must be made in a perfect, unwashed condition within 14 days of contacting me. Any items returned showing signs of use and / or washing will not be replaced and will be returned to you. 

To discuss a return please contact me at alicelilytutus@outlook.com with your full name, order number and date of order. Please note that without these details I will not be able to locate your order to discuss further. 

Washing:
Each new batch of fabric is sample washed prior to use and sale. Incorrect washing of your items may result in shrinkage or damage. Items cannot be returned or refunded in this instance. 
All items can be washed at 30 degrees and are not suitable for use in a tumble dryer. We recommend washing with a colour catcher to keep colours from running. 


Postage and lost / delayed items:
Recorded delivery is available for all items and is recommended. To chose the recorded delivery option please add this to your basket from the 'all products' section. The recorded delivery option is the very first item uploaded. Items sent recorded delivery can be tracked and found more easily if they are deemed missing or delayed. 


If standard delivery is chosen your item will be posted either first or second class depending on the size and weight of your order. Proof of postage is obtained for each and every order.
If you believe your order is lost please contact me within 14 days of the expected delivery date - please view the current dispatch times to ensure you are contacting me within the correct time period. Orders deemed lost after this time will not be replaced or refunded in any circumstance.

Royal mail require a certain period of time to pass before a parcel may be considered lost. If your order does not show up within this time then your order will be replaced and re-sent. Please note the replacement order will be sent matching the original order - no change to size / fabric / delivery address etc. This is to protect the integrity of the returns policy and ensure we have no fraudulent claims.  

Price Guarantees:
If you have purchased an item which then goes on sale 24h or less later you will be entitled to a refund of the difference between the price you paid and the new sale price. This will not automatically be done. To claim your refund please contact me on alicelilytutus@outlook.com with the following information: name, order number, date and time of order, the items you are claiming for and the amount you believe you are entitled to. 

September Stock Clearance Sale 
During September all items in the 'September Stock Clearance' section are 15% off with code SEPTSTOCK at checkout. 
This code will axpire 1/10/17. It cannot be used alongside any other code, and so cannot be used with any other offer or discount. 
There is no minimum spend to this code. After this code has expired items will be full price. 

Happy Shopping!

Laura x